VCU Health is seeking authentic, passionate and inspiring candidates to staff a new Nurse Navigation program, housed in the health system’s Continuum Integration Center in north Richmond. This exciting opportunity offers innovation and professional growth and you would be joining an already incredible team, which is expanding to provide this new service offering under the highly-regarded VCU Health at Home brand.
Located in contemporary offices on Richmond’s Northside, this on-site position will support the continued growth and development of a robust VCU Health at Home strategy to provide nurse navigation to recently discharged patients throughout the VCU Health System Hospitals. Other initiatives under the VCU Health at Home brand include include 24/7 acute virtual monitoring of individuals enrolled in the VCUHS Hospital at Home program, transitional remote patient monitoring, and triage support for both high-risk ambulatory and post-discharge patients across VCU Health System Hospitals.
Nurse Navigation programs are gaining momentum nationwide, because of the benefits for patients and health systems, including increased patient satisfaction, improved patient outcomes, better performance on value-based metrics and relieving facility capacity constraints. The model operates with a patient-centric focus and a comprehensive, team-based, outcomes-motivated approach to care using population health principles to keep patients healthy.
Navigation enhancement is critical for managing value along the continuum because:
-Nurse Navigators work with physicians and other case managers/navigators along the continuum to help execute an appropriate plan of care.
-Recovery can take time as well as require multiple treatment protocols — and nurse navigators maintain close contact with patients and their support teams.
-Navigators identify, and take on post hospital cases
-Navigators identify the post-acute lead team member who will ensure that cost and quality indicators are being met for the patients. Eg. Home health: Physical therapist supported by RN case manager.
-Navigators make sure information and care plans transition as patients transition to other levels of care.
-Our Continuum Integration "center" is a scalable RN/SW resource with standardized care protocols, and provider access, designed to support medical or surgical demands.
The focus of the position is:
Excellent care coordination among providers. Collaborative practice:
- Is a key component of constructing a successful program
-Encourages communication and coordination of care among a wide variety of providers
-Utilizes a preferred network of post-acute care providers who are willing to adhere to physicians’ care plans
-Aligns outcome goals and keeps lines of communication open
-Employs professional methods and specializes in shepherding care process
-Gives access to supportive resources to address their individual needs, such as transportation assistance
-Works with hospitalists, surgeons, primary care and post-acute care providers to align expectations and care protocols/pathways
- Addresses manageable conditions prior to surgery
-Connects patients with resources to manage conditions such as diabetes, smoking, mental health, and related issues, potentially avoiding adverse outcomes after surgery or hospitalization
The successful candidate will have:
-Ability to plan, motivate and organize self, others and work in order to achieve objectives and targets.
-Exceptional interpersonal skills, with demonstrated ability to establish, maintain, and leverage positive, productive working relationships with individuals at all levels throughout an organization.
-Determination to deliver outcomes and is able to overcome obstacles in order to move forward.
-Strong written, verbal and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization.
-Group motivation, creativity and diplomacy.
-Highest level customer service standards.
-Experience managing complex adult and/or geriatric patient populations, preferred.
-Knowledge and understanding of health insurance market operations, including risk-contracting in a managed care environment, preferred.Workday Day (United States of America)
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