Job no: 71851
Department: Upstate Triage Center
Employer: State of New York
Payroll Title: TH Instructional Support Associate, NSSL2
Bargaining Unit: UUP (State University Professional Services Unit)
Salary: Commensurate with qualifications
Work type: Full-time
Categories: Registered Nurses
|Job Summary:||The Triage Center Nurse Specialist will function out of the Triage Center providing critical and timely assessments of injuries and illnesses and successfully guiding patients and/ or callers to the correct disposition for care. In an effort to provide complete customer satisfaction, the nurse should accurately listen and respond appropriately to requests made by callers, patients, physicians, medical directors and peers. The Triage Nurse Specialist should give high priority to customer service and complete customer satisfaction. The nurse must be able to adjust through a rapidly changing environment. The nurse will manage multiple phones lines and responsibilities including requests for nurse triage from contracts, patients, employees and the general public. This also includes transition follow up phone calls to patients that are discharged from the Upstate University Hospital Health System. This role will play a significant part in ensuring that callers and patients are given access to an Upstate University Hospital (UUH) Nurse 24 hours a day for any health information questions, to triage an injury or illness or provide information needed after discharge to ensure a timely, positive outcome after a hospitalization, procedure or visit to one of the emergency rooms at UUH.|
NYS licensed/registered RN (or eligible), Bachelors degree in Nursing with one year hospital-based experience or Associates degree in Nursing with three years of hospital-based experience required. Excellent organizational skills, critical thinking skills and ability to handle multiple tasks at once. Exceptional customer service skills, verbal and written communication skills. Must be able to work collaboratively with a multi-disciplinary team. CPR-BLS required by time of appointment.
Acute care RN experience in Emergency Services or Critical Care preferred.
Evenings/nights, every other weekends and holidays.
|Message to Applicants:||There is an opportunity to work from home once fully trained.|
|Recruitment Office:||Human Resources|
|Executive Order:||Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at email@example.com.|